You’re the go-to person for our Italian customers, making every order and interaction count. You operationally manage customer orders and sales administration, maintain accurate customer and commercial data and coordinate internally to ensure customer requests are handled promptly. By combining proactive communication and strong cross-functional collaboration, you help deliver a seamless customer experience. Working closely with Sales, Supply Chain and Finance, you turn customer needs into reliable service and ensure lasting partnerships.

 
Your tasks

• Handle customer orders: Enter, check and update orders in SAP, including changes, cancellations and postponements, ensuring accurate processing and timely delivery.
• Maintain commercial data: Set up and update customer-specific products, prices, discounts, commercial terms and agreed sell-in dates based on Sales agreements.
• Keep customer data accurate: Maintain customer master data and order information in SAP to ensure transparency and reliable order tracking.
• Be the customer’s go-to contact: Respond to day-to-day questions about orders, changes and delivery dates with clear, timely updates.
• Coordinate deliveries: Partner with Demand & Supply/S&OP to follow up on delays, missing products and delivery changes, keeping customers informed along the way.
• Manage claims and complaints: Register issues, coordinate with the relevant teams and follow through to resolution, ensuring customers receive timely feedback.
• Support Sales: Assist Key Account Managers with customer administration, commercial conditions, reporting and other customer-related activities.
• Support invoicing and receivables: Work with Finance to resolve invoice discrepancies, customer deductions and disputed or unpaid invoices.
• Monitor service performance: Track KPIs such as response and resolution times, order accuracy and customer satisfaction, identifying recurring issues and improvement opportunities.
• Improve how we work: Help streamline processes, reduce avoidable costs and maintain clear, effective Standard Operating Procedures (SOPs).
• Collaborate across teams: Work closely with Sales, Supply Chain, Operations, Warehouse and Finance, providing administrative backup to the Accountant when needed and within agreed responsibilities.